Refund policy
Last updated: 7 September 2026
This policy applies to a one-time purchase of a Boring Customs digital export and supplements the Terms and conditions.
Non-refundable cases
After delivery or download begins, refunds are not offered for change of mind, selection of the wrong vehicle, configuration mistakes, previously disclosed incompatibility, failure to save the file during the availability period, or dissatisfaction with characteristics clearly shown in the preview.
Technical problems
If payment completes but the file is not delivered, is corrupted, or does not match the purchased configuration because of an error attributable to Boring Customs, we will first try to regenerate the file or provide a new link. A refund is available if we cannot correctly deliver the digital product, without limiting any additional mandatory rights under applicable law.
Download window
The link is normally available for approximately 30 minutes and allows multiple attempts for the same file. Expiry after that period is not in itself a product defect. If a documented technical interruption occurs during the availability window, we may verify the transaction and consider issuing a new link.
Requesting assistance
Write to hello@boringcustoms.app and provide the email used for payment, date, transaction identifier, and a description of the problem. For formal communications by certified email (PEC): federicoventurasrls@pec.it.
Nothing in this policy limits mandatory consumer rights under applicable law or any refund and support powers exercised by the merchant of record.